At Nomi Palace, customer satisfaction is our top priority. We take great care in delivering our products to you in perfect condition. This policy explains the terms under which returns and refunds are accepted.

1. Return Time Frame

• You may request a return within 7 days of receiving your order.
• The 7-day period starts from the date the courier confirms delivery to your address.

2. Conditions for Return & Refund

We only accept returns or offer refunds under the following condition:

• The product (watch) is damaged or broken during the courier process before it reaches you.

If the watch arrives in perfect condition, it cannot be returned or refunded once you have received it.

3. Proof of Damage

• If your product is damaged upon delivery, you must provide clear photos or videos of the damaged product and its packaging.
• These must be sent to our customer support within 24 hours of receiving the order.
• This helps us verify the issue and claim it with the courier service.

4. Non-Returnable Items

• Any product that is not damaged during shipping will not be eligible for return or refund.
• We do not accept returns for reasons such as change of mind, personal dislike, or size/fit issues once the product is delivered in good condition.

5. Refund Process

• Once your damage claim is approved, we will process your refund to your original payment method.
• Refunds typically take 3–4 business days to appear in your account, depending on your bank or payment provider.

6. How to Request a Return or Refund

• Contact us at palacenomi@gmail.com / +923 29 7329 144 with your order number, photos/videos of the damage, and a brief explanation.
• Our team will respond within 1–2 business days with next steps.

Note: By purchasing from Nomi Palace, you agree to the terms stated in this Return & Refund Policy. We encourage all customers to check their items immediately upon delivery to ensure everything is in perfect condition.